Frequently Asked Questions

What is Good Goods?

Good Goods is a Malaysian second-hand marketplace where you can buy and sell used items across a wide range of categories — electronics, furniture, fashion, vehicles, and more.

How do I create an account?

Sign up with your email address (we send you a one-time code — no password needed) or continue with Google or Facebook. After sign-in, you will complete a one-time account setup before you can post listings or send inquiries.

What is the account setup process?

Account setup has four steps: (1) select your country, (2) submit your MyKad (Malaysian ID) number for identity verification, (3) verify your phone number via OTP, and (4) pay a one-time activation fee of MYR 2.00. This is done once and unlocks full marketplace access.

Is Good Goods available outside Malaysia?

Currently Good Goods is available in Malaysia only. Support for additional countries will be announced in future updates.

How do I post an ad?

Tap the Sell button, fill in the listing details (title, category, condition, price, location, up to 8 photos), and submit. Each listing costs 1 ad credit. Posting an ad does not deduct a credit if you are editing an existing listing.

What are ad credits?

Ad credits are the currency used to post listings. One credit = one listing. You can purchase credits from your profile at MYR 1.00 per credit via CHIP payment gateway.

Do I get any free credits when I join?

Yes. A signup bonus in ad credits is granted automatically when your account setup is completed. The exact amount is shown on the payment confirmation screen.

How long does my listing stay active?

Listings remain active for 90 days. After 90 days they expire automatically. Expired listings enter a 7-day grace window before content is permanently removed. You can re-post after expiry by spending another credit.

Can I edit my listing after posting?

Yes. You can edit price, description, images, location, and other details at any time. The category and title are fixed after posting. Editing does not cost an additional credit.

How do I mark an item as sold?

Go to My Ads, open the listing, and tap "Mark as Sold". This action is permanent and cannot be undone. Sold listings are kept for 90 days before being removed.

What is the GG Verified badge?

The GG Verified badge is an optional trust badge granted by the Good Goods team after manual review. You can request it from your profile page. Approved sellers display the badge on their listings.

How do I contact a seller?

Open any listing and tap "Send Inquiry". You must have completed account setup to send inquiries. The seller will receive your message and can accept or reject it.

Does Good Goods handle payments between buyer and seller?

No. Good Goods is a listings platform. Payment and delivery arrangements are made directly between the buyer and seller. Always meet in a safe public place and inspect items before paying.

Can I save listings for later?

Yes. Tap the heart icon on any listing to add it to your Wishlist. You must be signed in to use Wishlist.

What does Good Goods charge?

Good Goods charges: (1) a one-time account activation fee of MYR 2.00, (2) an annual identity verification fee of MYR 2.00 to maintain sell access, and (3) MYR 1.00 per ad credit used to post listings. There are no commissions on sales.

What payment methods are accepted?

All payments are processed through CHIP (chip-in.asia), which supports major Malaysian payment methods including online banking (FPX) and cards.

Are payments secure?

Yes. Good Goods does not store any card or banking details. All payment processing is handled entirely by CHIP's hosted checkout.

What is the verification fee for?

The MYR 2.00/year verification fee maintains your active sell access. It renews annually. If your verification expires, you can still browse and inquire but cannot post new listings until renewed.

Why do you need my MyKad number?

Malaysian law requires marketplace platforms to verify the identity of sellers. Your MyKad number is stored encrypted (AES-256-GCM) and is never shared publicly or with other users.

How do I delete my account?

Contact us at support@goodgoods.club with your registered email address and we will process your account deletion request within 14 business days.

I forgot which email I used to sign up. What do I do?

Try each email you may have used — the OTP sign-in flow will confirm if an account exists. If you are still stuck, contact support@goodgoods.club.

How do I report a suspicious listing?

Open the listing and tap the Report button. Choose a reason and submit. Our moderation team reviews all reports.

What should I watch out for when buying?

Never pay before inspecting the item. Meet in a public place. Be cautious of prices that seem too good to be true. Good Goods will never ask you to transfer money to a Good Goods account.