Refund Policy

This policy covers refunds for fees paid directly to Good Goods: account activation, annual verification, and ad credits. It does not cover transactions between buyers and sellers — those are handled entirely between the parties involved.

The MYR 2.00 account activation fee is non-refundable once your account has been activated and the signup bonus credits have been granted.

Exceptions — we will issue a refund if:

• Payment was charged but your account was not activated due to a technical error on our side.
• You were charged more than once for the same activation.

The annual verification fee is non-refundable once verification has been confirmed and sell access has been granted.

Exceptions — we will issue a refund if:

• Payment was processed but verification was not activated due to a technical error.
• You were charged more than once for the same verification period.

Verification fees are not refunded if your account is suspended or terminated due to policy violations.

Ad credits purchased but not yet used may be refunded within 7 days of purchase, provided:

• None of the credits from the batch have been used to post a listing.
• The request is submitted within 7 days of the purchase date.

Non-refundable cases:

• Credits that have been used to post a listing (including listings that have since expired or been deleted).
• Partial refunds on a partially-used credit batch are not available.
• Credits on accounts suspended for policy violations.

Good Goods is a listings platform. We do not process, hold, or intermediate payments between buyers and sellers. Any disputes about item quality, non-delivery, or misrepresentation must be resolved directly between the buyer and seller.

Good Goods strongly recommends:

• Inspecting items in person before making payment.
• Meeting in a safe, public location.
• Not transferring money before receiving and verifying the item.

Good Goods cannot facilitate refunds for buyer–seller transactions and accepts no liability for such disputes.

To request a refund for a platform fee or unused ad credits:

1. Email support@goodgoods.club from your registered email address.
2. Include the subject line: Refund Request — [your email]
3. Describe the charge, the date, and the reason for the request.

We aim to review all refund requests within 5 business days. Approved refunds are processed back to the original payment method via CHIP and may take 5–10 business days to appear depending on your bank.

Questions about this policy? Contact support@goodgoods.club.